Source: http://www.wissensmanagement.net/
order to develop a track record need to go through several successive stages.
- Plan: First, identify a major event in the company and put together a team of so-called historians experience (ideally consisting of internal staff and external experts).
- Interviewer: Then set off for the experience of historians and interview as many people who were involved in the events under investigation, with facts and personal to collect and detect interpretations. Goal is to get as many perspectives as possible on the observed facts to get.
- Evaluation: After that have transcribed the testimony of the interviewees and sorted by topics and key messages will be extracted. Validate: The interviewees are mirrored back their statements before taking in the experience story again to be sure to have understood everything correctly, and to obtain the release of the quotations.
- Create: Then it goes to the writing of history. What is special is the format: the experience document consists of several short stories. Each short story has a most interesting-sounding Title.
- Spread: Is ready the experience document, it will not end up in the drawer, but are distributed in special workshops. There, employees get together to exchange views and learn from the experience of history and to think together how the company can learn from the experiences of the past for the future.
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